Specialista servisních operací, senior (v aj - senior associate service operations specialist) Praha

Volná místa Praha Volná místa Praha

Společnost NTT Europe GDC s.r.o. hledá vhodného kandidáta na pozici Specialista servisních operací, senior (v aj - senior associate service operations specialist).

Popis pracovní pozice

§97d)

Bílková Marie, e-mail: marie.bilkova@global.ntt

Knowledge and Attributes:
" Displays customer service focus.
" Good communication skills and ability to prepare structured, and relevant communications to operations leaders.
" Displays ability to work in a fast paced and deadline driven environment.
" Displays ability to build, manage and foster a team-oriented environment.
" Ability to work creatively and analytically in a problem-solving environment.
" Ability to quickly become proficient in delivery processes and related systems.
" Developing ability to analyze, design and improve operations processes.
Required Experience:
" Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment.
" Moderate level of experience gained in a service delivery environment including technical and service management exposure.
" Moderate level of experience in managing customer escalation situations and objection handling.
" Moderate level of demonstrated support operations experience.

Zaměstnanecké výhody:
5 týdnů dovolené
3 tzv. Sick Days ročně
Nadstandardní zdravotní péče (po zkušební době)
Stravenkový paušíl + benefity café (Edenred)
Kompenzace mzdy v době nemoci až 21 dnů ročně
Občerstvení (káva, čaj, voda) na pracovišti zdarma