Customer success manager with german Praha

Volná místa Praha Volná místa Praha

Společnost CCS Česká společnost pro platební karty s.r.o. hledá vhodného kandidáta na pozici Customer success manager with german.

Popis pracovní pozice

Liliia Matiishyn, e-mail: Liliia.Matiishyn@ccs.cz

Role Responsibilities
The responsibilities of the role will include:
" Proactive and reactive contacting selected customers to retain, upsell and/or cross-sell
" Monitoring of customer needs and tenders (potential of upsell and cross-sell)
" Monitoring of customer behavior (transaction amount, area, value, etc.)
" Monitoring of competition, cooperation with the Marketing department
" Internal communication on behalf of the customer to satisfy their requests
" Setting up new offers and products in the system
" Following internal rules during all procedures
" Following the manager´s requests
Contact with the customer
" Daily contact with multiple customers
" Communication channels: phone, email, online meeting tools
" Contact persons: fleet manager, company owner, person responsible for fuel/EV cards, drivers etc.
" Proactively collecting data about fuel/EV card needs, purchase behavior, customer needs/wants etc.
Monitoring of the customer
" Monitoring card usage & transaction habits: what fuels and products, which area (only locally or in the whole country/abroad), use of other products (VAS)
" Monitoring fuel consumption changes: proactive control of decrease and increase of pumping
" Competition and its offers: monitoring of competition (both general and local)
" Volume distribution in the company - among individual fuel/EV cards
" Tools for monitoring of all above: Power BI, public sources, SFDC, etc.
Qualifications & Skills
" German language - level C1/C2 (fully fluent or native) is required
" The knowledge of English language on B2 level OR Czech language on B2 level
" A minimum education level: a high-school diploma or equivalent is required
" A previous working experience in Sales (ideal) or/and Customer Service (welcomed): 0 to 2 years
" User knowledge of MS Office applications
" Good verbal and written communication skills
" Proactive personality, assertivity, and ability to persuade
" Capable of working well under pressure and achieving goals
" Organizational skills
" Strong active listening abilities
" Able to identify and cater to Customer needs.
" Capable of Up- and cross-sell within a range of products and services.

Benefits & Perks
" Opportunity to work in the FinTech industry, and learn about our products
" 5 weeks of vacation, 3 sick days, 2 free days, 2 Global Volunteering days
" Training and further education opportunities: LinkedIn Learning, Disc personality assessment, etc.
" Hybrid working model after completing the probation period: 3 days office, 2 days Home Office
" Base in a modern office in Palmovka, where you will have access to an open roof terrace, relax rooms, kitchens with new coffee machines, and different kinds of tea available
" Fresh fruit is delivered every Tuesday to the office
" Meal allowance sent directly to your bank account: 99 CZK gross per working day
" Flexible benefits system: you will have a monthly budget of 1300 CZK, which you could spend either on an additional retirement contribution, or Multisport card, or as an additional budget on your Pluxee account (former Sodexo)
" Special offer for T-mobile tariff for your personal use
" Special offer for our fueling cards
" Massages in the office - we will cover half of the price!
Gifts for work anniversaries, life jubilees, weddings, and registered partnerships